Order Management Team Lead

Company Overview

On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.


Department Description

Supply Chain structure which is currently being dynamically developed here in Cracow. It includes Order Management, Order scheduling, Demand and Supply Planning. The department is new on one hand but it is expected to become a Center of Excellence in the global structures in the near future. Supply Chain is supporting sales process and operations on daily basis starting from forecasting through order scheduling and management, securing material availability up to shipping.


Job Description

Team Leader within Supply Chain department will be responsible for Order Management team to provide customer satisfaction starting from order up to delivery. Order Management team is cooperating most with internal customers but covering whole North America region. Team Leader’s focus will be both on daily operations as well as on strategic vision of the team.

• Leadership and performance management of the team, developing skills and abilities within the team whilst ensuring the necessary tools and training are available to achieve the most from each team member
• Contributing to strategy for OM and execute it
• Using empowerment given to establish strong, agile and stable team
• Building intimacy with customer and managing customer expectations
• Dealing with stakeholders by proper customer focus and flexible execution
• Providing metrics, findings and improvements to make processes more efficient and bringing value added
• Prioritization of workload amongst the team whilst providing help and assistance in terms of: order entry, invoicing, order fulfillment, hold / backlog management, equipment return process and general processes; ensuring adequate cover is available at all times and coordinating training to met the team’s needs


Basic Requirements

University degree (bachelor of business administration / master)
• Minimum 5 Years of work experiences in relevant field and customer focused environment
• Minimum 2 Years managerial / team lead experiences
• Solid understanding and knowledge of customer project management/coordination
• Fluent English – verbal and written
• Additional languages desired and a plus
• Excellent knowledge about MS office
• Excellent time management
• Dynamic, creative and good ability to present and assert oneself
• Excellent communication skills, self motivated and able to work under pressure
• Ability to motive teams and lead trough changes
• High rate of sensitivity of the mentality, business culture and practices in a multicultural environment


We Offer

  • Competitive salary package
  • Strong team-oriented culture
  • Flexible working hours
  • Comfortable work conditions (high class offices, parking space)
  • Volleyball field and grill place next to the office
  • Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
  • Private medical & dental coverage
  • Life insurance
  • 8 hours working day (30 minutes lunch break included)
  • Access to wellness facilities and integration events
  • Trainings and broad development opportunities
  • Motorola Solutions is supporting CSR activities and encourages employees to participate